Freedom of information (FOI) releases from National Highways

This is a disclosure log of National Highways' responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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106 disclosures

  1. The details I request under the Freedom of Information (Scotland) Act 2000 are as follows:

    1. Details of each inspection of this bridge since 1 January 2019 and by whom.

    2. The nature of the repair works identified to be carried out before and during the works, including any structural issues identified and safety assessments.

    3. The timeframe during which the repair works should have taken place (start and completion dates) and the timeframe now envisaged to completion.

    4. Each estimate of the cost of the repair works from the outset as that has been updated to date.

    5. Details of any contractors, consultants or companies involved in carrying out the repairs, whether any changes have been made and, if so, why.

    6. Details of any statutory consents considered necessary to carry out the works and why those are required.

    7. Details of all road closure application(s) and the communication with the relevant local authority and/or authorities in that regard.

    In relation to each of the above items, please provide copies of all correspondence, documents, reports, minutes and other information that you hold whether in written, photograph, film, electronic or other form. Electronic information can be provided on a USB memory stick.

    Published: 10 February 2025

  2. Please could you send me the latest Highways Agency Drainage Data Management System (HADDMS), as described on this page: https://www.data.gov.uk/dataset/bb85340f-7f98-445f-b56c-70018151bdcf/highways-agency-drainage-data-management-system-haddms

    Published: 10 February 2025

  3. I would like a (1) list of bridges on the motorway network. For each entry, if possible, please list

    (a) the location of each bridge,

    (b) the condition of each bridge at the last two inspections,

    (c) the year each bridge was installed, and

    (d) the life expectancy of each bridge (please specify whether this is the life expectancy from the build date or from now).

    Published: 10 February 2025

  4. I am writing to request information under the Freedom of Information Act 2000 regarding your planned Information and Communications Technology (ICT) expenditure for the upcoming fiscal year. Specifically, I would like to know:

    1. The allocated budget for ICT in the next fiscal year.

    2. A breakdown of planned spending within the ICT budget, including major projects or initiatives identified by name.

    3. Any documentation or reports that outline your ICT priorities or strategies for the next fiscal year.

    If this information is available in a summarised or report format, please provide the document(s) directly.

    Should any part of this request exceed the cost or time limits stipulated under the Act, I would appreciate it if you could advise on how I might refine my request to ensure compliance.

    Published: 10 February 2025

  5. I wish to make a FOIA request. This request is primarily around the Dartford Crossing and the website below (and relevent linked pages).

    https://www.gov.uk/pay-dartford-crossing-charge/

    1. Is there an internal policy/procedure on how to recognise and deal/escalate a complaint? If so please provide the most recent version of this. If the Dartford Crossing and National Highways have a different document/process please provide both copies.

    2. Are Dartford Crossing complaints/queries subject to monitored metrics/SLA's whereby they must be resolved/closed in a certain amount of time? This includes at Customer Service level, not just escalated complaints. If so please provide details of these. Please provide any policy/procedure/guidance document around these if so.

    3. How are customer service staff at Dartford Crossing monitored regarding performance? Are calls and emails QA'd by a supervisor or other department?

    4. Is there a policy/procedure with regards to monitoring job performance and doing QA on work done by customer service staff at the Dartford Crossing? If so please provide this. If question 3 is answered within this policy/procedure then feel free to disregard question 3.

    5. In relation to the Dartford Charges website I have been advised "User feedback indicates that the information provided on our website is clear, transparent, and widely understood.". Therefore I request a copy of the user feedback and associated documentation in relation to the website particularly around the charges page. The feedback should relate to the current layout of the website or the most recent (I accept some minor text changes may have occurred and I appreciate you can't do a feedback survey each time you change a word). If possible are there images of the website at the time of the user feedback? If specific questions were asked please provide these.

    6. The bottom of the Dartford Crossing website has a "Is this page useful?". Can I be provided with the data/feedback from this for the past 3 years, ideally each bit of feedback would clarify what page it is in relation to.

    7. Who or what department is responsible for maintaining the Dartford Crossing part of the website? Do department heads submit a request for change to a central IT department or can someone within the Dartford Crossing team do it themselves? If it's an individual I'm happy to accept the relevant job title.

    8. If someone uses the "Is this page useful?" what happens to the submission? Is it collated centrally by a goverment department and analysed there or is it collated and sent to the department the web page is about etc? Basically what is the process when this option is used?

    Published: 10 February 2025

  6. For each of the calendar years 2024, 2023, 2022, 2021 and 2020

    1. How many penalty charge notices were issued for non compliance of a chargeable journey at the crossing?

    1a. How many are still outstanding and haven't been paid?

    1b. What's the value of the amount that remains unpaid?

    2. How many penalty charge notices were cancelled where it was suspected that a cloned vehicle was used for the chargeable journey?

    3. How many penalty charge notices were cancelled where the ANPR cameras had initially mis-read the number plate for the chargeable journey?

    Published: 10 February 2025

  7. Could you please advise the full costs of the bat house recently constructed on the A30 Carland Cross to Chiverton scheme?

    Published: 10 February 2025

  8. Could you please tell me how many vehicles on average use this road on a daily basis and if National Highways have any plans to reinstall the gates.

    Published: 10 February 2025

  9. Please can you provide a full response to the following questions.

    • How many half-joint bridges do you have?

    • How many of your half-joint bridges have been assessed?

    • Of those assessed, how many have been assessed to CS 466 - ‘Risk management and structural assessment of concrete half-joint deck structures’?

    • Of those not assessed to CS 466, how many have been assessed to BA 39/93 - ‘Assessment of Reinforced Concrete Half-joints’?

    • How many of your half-joint bridges have an assessment rating of less than 44T?

    • Of those that have an assessment rating of less than 44T, how many have been classified as substandard in accordance with CS 470 - ‘Management of sub-standard highway structures’ OR BD 79/13 - ‘The Management of Sub-standard Highway Structures’? With respect to ONLY those structures that have been classified as substandard in accordance with CS 470 or BD 79/13,

    • How many are currently closed?

    • How many are subject to weight restrictions?

    • How many are monitored?

    • How many are subject to other mitigation measures (e.g., propping etc.)? Please describe.

    • How many have subsequently been strengthened?

    • How many have no mitigation measures, yet are substandard?

    • Have you identified any half-joint bridges with specific defects that have resulted in an enhanced monitoring regime? YES/NO

    • If yes, how many? Please describe monitoring techniques and frequency.

    In addition to above questions, please feel free to add any further comments that you may wish to have.

    Published: 6 February 2025

  10. I would like to request that you publish the unredacted draft Full Business Case for the A303 Stonehenge scheme on your website.

    Published: 6 February 2025