Please provide the following information relating to the provision of welfare facilities - specifically toilets, handwashing, and food access—for drivers held in traffic queues on the M20 in connection with Channel crossing management schemes (including, but not limited to, Operation Brock):
1. What welfare facilities (toilets, handwashing stations, etc.) are currently provided for drivers queuing on the M20 under Operation Brock or similar holding arrangements?
2. The number and location of such facilities along the relevant stretch of the M20.
3. The hours or periods of availability of these facilities, including whether they remain accessible during overnight or extended delays.
4. Any contractual arrangements or service level agreements with third-party providers for the provision, maintenance, and servicing of these welfare facilities.
5. Any health and safety risk assessments, contingency plans, or internal guidance documents that address driver welfare during queuing operations, particularly in reference to the provision of adequate sanitary facilities, food, and rest.
6. What systems are in place for monitoring exceptional delays—specifically queuing times in excess of 8 hours—and what procedures or support measures are triggered when such delays occur?
7. In such cases of extended delay (e.g. 8+ hours), what arrangements are in place to provide access to hot food or meals for affected drivers?
This request is made with reference to National Highways’ obligations to safeguard the health, safety, and welfare of those using the strategic road network, particularly during prolonged and foreseeable traffic disruptions such as those affecting the M20 in connection with Channel crossing operations.
