FOI release

Key Performance Indicators for Control Room Staff

Some or all of the information requested was not provided because we didn't hold it.

Case reference FOI2024/00923

Received 28 August 2024

Published 6 November 2024

Request

Please could you tell me the details of any and all Key Performance Indicators (KPIs) you use to monitor the performance of control room staff with regards to answering emergency calls and setting signs and signals on smart motorways.

I am particularly interested in any and all KPIs you use or have used in the past concerning the closure of smart motorway lanes (red X) and the setting of lane divert (diagonal arrow) signals.

Response

I can confirm that in accordance with Section 1(1)(a) of the Freedom of Information Act 2000, National Highways does not hold the information you requested.

Advice and Assistance

We do have internal operational measures related to the following:

- Time to set signals with an ambition not to exceed 3 minutes; and

- Signs to be set on All Lane Running (ALR) motorways for 95% of reported stopped vehicles in live lane within 90 seconds.

The first measure above is measured nationally across all road types, however we do also report this for All Lane Running smart motorways. The second measure only applies to All Lane Running smart motorways.

We also have a Performance Indicator for technology availability (global) and measures for availability related to ALR that covers just: Stopped Vehicle Detection (SVD), Signs, signals and CCTV. Availability is measuring the percentage of time a physical end device e.g. a camera or a radar head, has no service affecting faults.

These are all untargeted, although we aim for 95% availability.

Documents

There are no documents for this release.

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