FOI release

ITEP0610 CEMAR software as a service contract management system tender

This request was refused in part, so we didn't provide some of the information the requester asked for. This may include information where we can neither confirm nor deny that we hold it.

Case reference FOI2025/00450

Received 4 March 2025

Published 21 May 2025

Request

Details in respect to the contract below. ITEP0610 CEMAR software as a service: https://www.contractsfinder.service.gov.uk/Notice/d5ff0fd7-1975-4558-8f9c-557d8cb3ea66

The details required are:

  1. What are the contractual performance KPI's for this contract?

  2. What is the actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date?

  3. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed? If re-tendered, when is the expected publication date for the new tender?

  4. Who is the senior officer (outside of procurement) responsible for this contract?

  5. What were the key evaluation criteria used in the previous tender (e.g., price vs. quality weighting)?

  6. Are there any user satisfaction surveys, feedback reports, or internal reviews on the effectiveness of the current solution?

Response

For ease of reference, we have added numbers to the points you have made above in bold, which correspond with the information we’ve shared below.

1.     

 

Severity

Description

Response Time

Service Recovery

1 Critical

CEMAR System completely non-operational, or key data lost, or the majority of Users prevented from using the system.

Within 2 hours

Within 4 hours

2 High

Functional or operational issue with the system, which does not render the system inoperable, but does significantly impact daily operation of the system. The issue being considered sufficiently urgent to warrant an accelerated resolution turn-round.

Within 4 hours

Within 8 hours

3 Medium

Functional or operational issue with the system, which does not render the system inoperable, but which does significantly impact daily operation. The issue not warranting an accelerated resolution turn-round.

Within 8 hours

Within 16 hours

4 Low

Other problems, e.g. minor input or output problems which do not disrupt normal working, or enhancement requests, or general enquiries/ clarifications.

Within 16 hours

N/A

2.    As at the end of February 2025: £1,424,470

3.    No decision has been made at this time.

5.    The contract must be compliant with the NEC3 and NEC4 contract processes and ISO27001.

 This was classified as a single source procurement due to the core nature of the system in the Major Projects “Project Controls Service Platform”. The criteria therefore were the core nature of the system and the alignment with our set of functional requirements.

6.    Due to the nature of the procurement and requirements of the contract, satisfaction surveys, feedback reports and internal reviews have not been necessary. This is subject to review when the contract comes to an end.

  

Information withheld

4.    Personal information has been withheld under Section 40 of the Freedom of Information Act.

Documents

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